Refund Policy

StarterOps sells downloadable digital operations resources. Because digital files cannot be returned in the same way as physical goods, no blanket satisfaction guarantee is currently offered.

Delivery problems

If you do not receive your access email within one business day, contact StarterOps from the email address used at checkout. We will confirm the transaction and resend the materials.

Refund requests

Refund requests are reviewed individually based on the circumstances and applicable law. Duplicate charges, technical delivery failures that StarterOps cannot resolve, and unauthorized transactions will be investigated promptly.

How to request help

Email henryaustad2@gmail.com with the purchaser name, checkout email, purchase date, and a short description of the issue. Do not include card numbers or sensitive payment information.